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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will open. It offers comprehensive information about all the actions that you can perform on the given page. Each context menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of instructional video clips describing how to work with our web hosting Control Panel. They're made for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you searching for, explore our extensive Frequently Asked Questions section, which contains questions asked by real customers and provides real solutions. We constantly update our FAQ section with new articles in an attempt to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our great team of support engineers available 24/7/365 and eager to help you with any question. Each trouble ticket you submit will be replied to within 1 hour (the average ticket response time is about twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 127450

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com